Terms & Conditions

Product Descriptions

Descriptions per product often illustrate guidelines and dosage rates as to how to apply the product to your pool or spa. Please bare in mind these are guidelines only, and Lotus Pools ltd cannot be responsible for any problems arising from how you use each product. Please always read the label, and NEVER MIX POOL CHEMICALS TOGETHER. If you are not sure about how to use a product, please get in touch – we’re just a phone call away!

Video Tutorials

Lotus Pools ltd video tutorials give advice and guidelines on how to manage the maintenance of your pool or spa. Advice in these videos is from years of experience in the industry, but please remember these are guides only. And often do not represent every pool/spa or chemical situation possible. If you need further assistance, just give us a call!

Making A Purchase

Making a purchase at Lotus Pools ltd could not be easier. Just browse the store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete and deliver the order. Due to the hazardous nature of the products, customers must be at least 18 years old to place an order.


We accept payment only via Paypal

Once an order has been made using Paypal, funds are taken from your card, or Paypal account immediately, and your goods will be delivered within 24hrs. Paypal can be used to pay even if you don’t have a paypal account, (it offers a secure checkout feature without the need to log in).

When you receive confirmation of your order, this indicates that we have received your order. It does not indicate that a contract exists between us. We may indicate acceptance of your order via email. Once payment has been received your order will change to ‘processing’ and a subsequent email will be sent to notify you of this. Order will then be delivered.


Prices displayed online are the prices you will pay. These may alter from time to time, especially while a sale is in operation!


Lotus Pools ltd aims to deliver any order within 24hrs of it being placed, subject to payment being received. Lotus Pools ltd cannot deliver any goods outside of Guernsey, Channel Islands due to their hazardous nature. For enquiries elsewhere in the bailiwick, i.e. Herm/Sark/Alderney – please get in touch, we may be able to help!

Back Orders

If your item is not in stock, the website should not let you order it! The website is attached to stock management software. You are welcome to contact us to seek accurate delivery times of new stock.

Tax Charges

We only serve Guernsey in the Channel Islands, and subsequently Sales tax, known in the UK as VAT, is not charged on any orders.

Privacy Policy

To process your order, we require your name, billing address, phone number, email address.

Lotus Pools ltd does not disclose buyers’ information to third parties.

We do our best to maintain the accuracy of any personal information you do supply to us, butyou can help Lotus Pools ltd update and maintain the accuracy of any personal information you supply by using the account settings or notifying Lotus Pools ltd of any changes to your address, title, phone number or email address.

Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser.

Data collected by this site is used to:

  • Take and fulfill customer orders
  • Administer and enhance the site and service
  • Issue a unique identifier (e.g. customer login)
  • Monitor customer account status beyond that required for individual purchases

Incomplete Orders

If you find that your order delivered is incorrect or incomplete, you must contact Lotus Pools ltd asap and we will amend/fulfill the order as quickly as possible (usually within 24hrs). If we cannot fulfill the order, you will be entitled to a full refund.


If you have any questions or queries, please get in touch – Contact details on our website.


These terms and conditions are subject to change at any time